Are you preparing to take the Security+ exam? If so, make sure you understand incident response procedures. For example, see if you can answer this practice test question.
Q. You work as a help-desk professional in a large organization. You have begun to receive an extraordinary number of calls from employees related to malware. Using common incident response procedures, what should be your FIRST response?
A. Preparation
B. Identification
C. Escalation
D. Mitigation
Check out the answer and the full explanation here.