See if you can answer this sample question.
Q. Lisa is a database administrator and received a phone call from someone identifying himself as a technician working with a known hardware vendor. The technician said he’s aware of a problem with database servers they’ve sold, but it only affects certain operating system versions. He asks Lisa what operating system the company is running on its database servers. Which of the following choices is the BEST response from Lisa?
A. Let the caller know what operating system and versions are running on the database servers to determine if any further action is needed.
B. Thank the caller and end the call, report the call to her supervisor, and independently check the vendor for issues.
C. Ask the caller for his phone number so that she can call him back after checking the servers.
D. Contact law enforcement personnel.
See if you are correct (and view the full explanation) here.
